It is one of the most serious problems that can occur when a WooCommerce store fails to checkout. There are many different types of issues that can arise during checkout, but if you can find out what’s causing the issue, you can easily fix it. On the other hand, finding the cause is not always easy for the average user. In this post, we’ll show you how to fix some of WooCommerce’s most common payment problems. The information in this post may or may not be useful in resolving the particular issue you are having with your payment transaction.
This article will explain to you how to fix WooCommerce checkout page not working to upgrade your online store
Why is the WooCommerce checkout page not working?
A conflict causes an error or malfunction when two pieces of code provide conflicting signals. For example, Plugin A sends a signal to put the order in “Completed” status, but plugin B blocks it.
Themes and plugins offer functionality and features to your website, but they also mean more code is running on your site and the chances of incompatibilities increase. We make every effort to ensure compatibility with our own extensions, but we cannot guarantee that third-party WooCommerce products will work with our software. On this documentation page we will show you how to test plugin and theme issues.
Common WooCommerce Checkout Issues
- An unidentified error appears: The appearance of an unknown error may indicate that a PHP script in WooCommerce is not working properly. This could be due to various factors. This may be due to a plugin incompatibility or your hosting system may not support the custom AJAX endpoints used by WooCommerce.
- No payment option at checkout: You are sure you have configured your payment option correctly, but it does not appear on the checkout page. This is most common when a store does not have an SSL certificate installed and an SSL certificate is required for the payment method.
- Checkout Page Not Working and Redirecting to an Empty Cart: While there are various reasons why your checkout page might be redirected to an empty cart, the most common explanation is that your hosting service is not WooCommerce compatible.
- An authentication error appears: When your store receives an authentication problem, it means that there is a problem with the connection between your store and your payment option service provider. Check the credentials you specified in the payment option settings to see if they are correct.
- Payment Method not working : PayPal, Stripe, Authorize.net and eWay are some of the most popular payment methods. These are the services you put in your store to process payments between you and your consumers. Users enter their credit card information on this page and click the “order” button.
- The Upload Section of the Review Order Section is stuck: When a consumer provides shipping/invoice details, the review order data is reloaded via a script. When a script error occurs, it gets stuck without showing an error message, which can help you understand what’s going on.
Ways to fix WooCommerce checkout page not working
A- WooCommerce checkout page endless loading
Unending loading is another typical issue that causes WooCommerce checkout to fail. AJAX is usually the culprit of the problem. Payment methods or total amounts are loaded using AJAX on the Review Order page and a loading spinner is displayed.
If there is a problem, the section may not load, or the spinner may linger on the page before the page is loaded. If that’s the case, go to WooCommerce > System Status and see if there are any errors.
These are some of the most common problems and their solutions:
>>>WordPress settings throw an AJAX error
WordPress Address (URL) and Site Address (URL) do not match, which is a common reason for WooCommerce checkout to fail. AJAX requests can only be made on the same domain, so these two URLs must be the same.
To see if this is the source of your problems, go to Settings > General in your WordPress dashboard and double-check that the WordPress Address (URL) and Site Address (URL) boxes match.
>>>Transactional emails causing problems
Transactional emails about payment can sometimes cause WooCommerce to not work. If you think this is the problem, you can set up a filter to send emails after the order is complete. This will speed up the process and maybe even fix the problem.
>>>The index.html file causes an AJAX call error
An invalid response from an AJAX call generated by an index.html file is another typical issue that can cause the WooCommerce checkout page to not work properly.
To fix this issue, check the response in the XHR tab of the developer console (XMLHttpRequest). If the response is HTML rather than JSON, an index.html file in the root directory is most likely responsible.
The simplest solution is to delete the index.html file. If you don’t want to remove any files, you can use the server settings to change the indexes directive to prefer index.php over index.html.
B- Disable plugins and themes
The most common reason why checkout stops working with WooCommerce is a conflicting theme or plugin. The most effective method is to turn off all add-ons and find out which one is causing the problem.
Disable multiple plugins at once.
Use the Health Check plugin.
C- Confirmation emails do not contain download links
Another typical WooCommerce issue that can give you a lot of headaches is when confirmation emails you send after a consumer purchases a downloaded product don’t include download links. As you can imagine, this can result in a large number of complaints from customers who are unable to download their new purchase.
SQL table wp woocommerce downloadable product permissions is missing in your database which is causing this issue. This is because some SQL tables are added to your database when you enable WooCommerce on your site. However, this operation may fail if the WordPress SQL tables prefix stored in the wp-config.php file is too long.
To fix this issue, rename the WordPress SQL table prefix. We recommend using a prefix no longer than 20-25 characters, as names can contain up to 64 characters.
D- Pages not viewable in WooCommerce
If you’re having trouble with pages that don’t display content. There can be several reasons for this, but in most cases the following will help you fix the problem:
Make a new page, add the appropriate shortcode and publish.
Then go to WooCommerce > Settings > General, select the page you just created and save it.
E- Fatal Error
If this happens to you and your WooCommerce store checkout page is not working, there are two possible reasons:
- Plugins no longer supported
- Themes created by other parties
To fix this issue, first make sure all your plugins are up to date. Try disabling your theme, switching to Twenty Sixteen, and re-enabling the plugin if that doesn’t work. You will then be able to switch back to your preferred theme.
F- Order button not working
If the Order button on the checkout page is not working, there is probably a theme or plugin issue. If you follow the procedures outlined above, you will have your store up and running in no time.
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